Online Returns Policy
IMPORTANT: With limited exceptions, returns are refunded via store credit in the form of a E-Gift Card. It does not issue store credit for the original shipping charges.
All items with prices ending in $ .00, .96, .97, and .98 are considered Final Sale and cannot be returned for store credit.
With limited exceptions, we do not provide prepaid return labels; you are responsible for covering shipping costs to return.
Online Returns Policy
Please be sure to send us your item(s) back in full accordance with our Return Policy:
Returned-to-Sender & Refused Packages
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Because we can't ensure the style/size required will be available by the time returned items come back to the Distribution Center, except in very limited circumstances, we are unable to accommodate exchanges.
In-Store Returns for Online Purchases
If your purchased was made online, you may return items at one of our store locations to receive store credit in accordance with our Store Returns Policy. For a list of our store locations, please click here. If you are unhappy with your online purchase, you may bring the item to the store in which it was purchased within 30 days of the purchase date. All items must be unworn, unwashed and returned in original condition (including all paperwork, packaging, accessories) with tags attached.
Exchanges for Online Purchases
Presently, we do not accommodate exchanges for purchases made online to be exchanged in-store as we cannot guarantee the item purchased will be in-stock in the size or style desired.
Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via the Online Request Form. Once we receive your request, we will be in contact with you to address and resolve the issue.
Returning By Mail
For U.S. Domestic customers, we recommend that you return using our Online Returns Portal. For International customers, you may return by mail. To return by mail - Use your order packing slip to return by mail with the carrier of your choice. All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
Mail your return items to our Returns Department at the address stated below:
Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Distribution Center. Once your return is fully processed, we will issue you store credit in the form of a E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!
Helpful Hint: it is not responsible for returns until they reach our Distribution Center in Los Angeles, CA. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, we will not issue store credit for your returns.